Support

How fast are orders processed?
Orders are usually processed within 24-48 hours.

Orders placed before 9am PST Monday through Friday are generally processed and shipped the same day from our warehouse in San Diego, California. Orders placed after 9am PST Monday through Friday are generally processed the following business day.

We do not process orders on weekends and all major U.S. holidays. 

What are your shipping costs?
  • Domestic USPS Shipping is a Flat Rate of $6 anywhere in the United States
  • U.S. orders over $50+ will receive FREE SHIPPING anywhere in the United States
  • International orders start at $20 anywhere outside the United States

How long does it take to receive my order?

Orders placed before 9am PST Monday through Friday are generally processed and shipped the same day from our warehouse in San Diego, California. Orders placed after 9am PST Monday through Friday are generally processed the following business day.

Delivery turnaround for domestic orders can range from 2-7 days depending on your location. Delivery turnaround for international orders can range from 5-14 days depending on your location. We ship from San Diego, CA. If your order takes longer than expected, please contact us at: info@vapechemist.com. We appreciate your patience.


What shipping carrier do you use?

All orders are shipped via USPS (United States Postal Service.)

US Orders typically take 2-7 days and are shipped by USPS First Class or Priority Mail (depending on weight)

International orders are shipped via USPS First Class or Global Priority (depending on weight) and may take up to 5-10 business days.

*Please note that 95% of the time, USPS Priority will deliver within the expected times mentioned above however in some cases packages can take up to 2 weeks.

For more information about USPS delivery times, please visit the USPS site at: https://www.usps.com/ship/priority-mail.htm


Where is Vape Chemist e-liquid produced?

Vape Chemist is proudly produced in Northern California by Molecule Labs. Molecule is one of the largest and cleanest ISO7 labs in North America. For more information, please visit our #MOLECULEMADE page on our site at ABOUT US page.

 

What is your privacy policy?
Please click HERE to be taken to our privacy policy.


What is your return policy?
All sales are FINAL. In rare cases, if bottles are defective or damaged from shipping, please email info@vapechemist.com so that we can review the situation. 99% of the time we will issue replacement product or stored credit based on the information provided to us.

What holidays are you closed on?
New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

I have a Vape shop, how can I become an authorized reseller?

Please fill out the form on the wholesale page of our website found here: http://vapechemist.com/pages/wholesale
Already have an Ejuices.co account? Purchase HERE. 


Where can I find your GCC document?

If you are a Vape Chemist retailer and are looking for our GCC, please click HERE to download your copy. To view our tobacco business license, please click HERE and type 90007164.


If you have any questions, please email us at: info@vapechemist.com.

Vape Chemist GCC

 

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